Delivery Terms, Timeframes, and Rates "Lumos" ensures the safe and prompt delivery of products, either through its own courier service or via leading Georgian postal service partners.
- Tbilisi: Delivery takes place within 1 to 5 business daysfrom the moment the order is confirmed.
- Regions: Delivery takes place within 5 to 10 business days (the exact timeframe depends on the specific region and municipality).
💰 Delivery Cost:
- Within Tbilisi: For purchases under 1,000 GEL, a standard delivery fee applies (which is displayed on the website when placing an order), whereas for purchases of 1,000 GEL or more, delivery is completely free..
- In the regions: The delivery cost ranges from 50 GEL to 150 GEL (The specific rate depends on the dimensions and weight of the item(s) being purchased, as well as the delivery distance. The exact price will be communicated to the customer during the order processing stage.)
2. Important Information Regarding Assembly, Transportation, and Carrying Items Upstairs (Limitation of Liability) Please note that "Lumos" is responsible solely for the sale and scheduled transportation of the products.
- Self-pickup from branches or transportation by third parties: In the event that the customer collects the products personally from "Lumos" physical branches/warehouses (using their own transport), or requests that an online order be dispatched via third parties arranged by the customer (e.g., a taxi, a private courier, or a transport company), "Lumos" disclaims all liability for any subsequent damage to the item.From the moment the products are handed over at the branch or loaded into a vehicle belonging to a driver/courier sent by the customer, full responsibility for any mechanical, cosmetic, or visual damage (such as breakage, scratching, or deformation) shifts to the client, and the warranty for the item becomes void.
- Product assembly/installation: The company does not perform furniture assembly or the installation of lighting systems (such as chandeliers, wall lamps, or track lighting). These services are not included in the price of the products. The assembly and installation of the item are carried out entirely by the customer, at their own responsibility, in accordance with the provided manufacturer's instructions.
- Service for carrying items to a specific floor: Standard courier service Does not include carrying items to a specific floor..
- Small-sized items: Small packages weighing up to 5 kg (such as light fixtures, light bulbs, or accessories) are delivered directly to the customer's door.
- Large and heavy items: Delivery of furniture, large chandeliers, and other heavy structures is provided only up to the entrance of the residential building (or the gate of a private house), accessible by the courier's vehicle..
- Limitation of Liability: "Lumos" assumes no responsibility for any private agreements made between the customer and the courier (regarding carrying items to a specific floor). Any damage (whether visual or structural) sustained by an item after it has been handed over at the building entrance—occurring during manual handling, transport to a floor, or improper assembly or installation— is not eligible for compensation or replacement under warranty..
3. Payment Terms and Procedures When purchasing products (whether online or at a physical branch), specific payment rules apply depending on the delivery location:
- 📍 For orders within Tbilisi / purchases made at a branch: Customers may pay the full amount in advance, or opt for a partial payment method: a portion of the amount is paid in advance (via the website or at a branch), while the remaining balance is paid directly to the courier upon receipt of the item.
- 📍 For orders to the regions: For purchases destined for the regions, only full advance payment is accepted. Items are dispatched to the regions only after the total cost of the order (including delivery fees) has been paid in full.
4. Payment Methods Depending on your preferred payment method, you may use the following options:
- Bank Transfer: Payment to the company’s bank account, using the details provided in the invoice.
- Online or on-site payment by bank card: Using any bank’s Visa or Mastercard. The online payment system is processed Flittvia a secure platform and fully complies with modern international security standards.
- Payment in installments (with a 0% effective interest rate): You can purchase products today and spread the payment over several months, without any additional fees or interest, using TBC Bank’s "Natsil-Natsil" (Installment) or Bank of Georgia’s "Natsil-Natsil" (Installment) services.
- Bank installment plans: "Lumos" offers customers installment plans from TBC Bank, Bank of Georgia, and Credo Bank— instant installment options with highly flexible terms, for a duration of 3 to 24 months.